Shipping Policy


We hope you love our gourmet pastries as much as we do. If there is anything wrong with your shipment, please contact us at

Please note the following;

  • Orders are shipped on Mondays and Wednesdays  ONLY to ensure that items arrive at their destination before the weekend.
  • Once orders are shipped, customers will receive an email with tracking data.
  • Remember, KRMA goods are shipped fresh and are PERISHABLE. Please open Immediately upon receipt and consume promptly or freeze products for later enjoyment.


Under the following circumstances, a refund is possible. The due amount will be charged back to the originating account.

  • We offer a full refund if an instance were to arise in which an order is not fulfilled, although this is very rare.
  • We are not able to deliver your orders due to a product being out of stock.
  • Any other concern is handled on a case by case basis by our customer service department.
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